Privacy & Refund Policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@thegreatbritishporridgeco.co.uk
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements..
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customerservices@theproteinballco.com
Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not a condition of purchase. Text STOP to unsubscribe or HELP for help. Msg and data rates may apply. View Terms of use and privacy policy.
Return and Refund Policy
Last updated: February 03, 2021
Thank you for shopping at The Protein Ball Co.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Protein Ball Co, Unit 2, 3 & 8, Downsbrook Ind. Estate, Southdownview Way, Worthing, BN14 8NQ.
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Goods refer to the items offered for sale on the Service.
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Orders mean a request by You to purchase Goods from Us.
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Service refers to the Website.
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Website refers to The Protein Ball Co, accessible from https://theproteinballco.com/
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@theproteinballco.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as You used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Unit 2, 3 & 8, Downsbrook Ind. Estate,
Southdownview Way, Worthing, BN14 8NQ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: customerservices@theproteinballco.com
Protein Power!
Not only do our protein balls taste delicious, they are one of the few protein snacks on the market that aren't packed full of artificial ingredients.
👉🏻 No added sugars, sweeteners or preservatives
🙌🏻 Gluten Free & High in Fibre
💚 Only ever natural ingredients
🏃🏻♀️ In handy bags of 6 balls to enjoy at home or on the go
😋 9 delicious flavours to choose from, with 6 plant-based options
💪🏻 Perfect for pre and post workout
⚡ Packed full of vitamins B12, D and C3 to help keep you fit & healthy!
Not sure where to start?
We get it. Sometimes too many choices can be overwhelming. That's why we've put together two starter packs; one for our Protein Balls, and one for our Keto Balls. Each starter pack is a mix of our full flavour range, and gives you the opportunity to find your new favourites! 👇🏻
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Save up to 15% per order
Make sure your cupboard is full and buy 2 boxes to save 10% or 3 boxes and save 15%.
Discount is applied automatically at checkout.
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Still unsure?
Not to worry, we've put together some pointers below to help you understand the benefits of our protein balls and how they can support you with your health goals 👇🏻
Why Protein?
Protein is one of the main building blocks of our bodies - we need large quantities to sustain regular bodily functions throughout day-to-day life. It's the second most abundant compound in the body.
👉🏻 Protein plays an important role when it comes to building and repairing not only muscles but cartilage, tissues and skin too.
👉🏻 Red blood cells need a sufficient amount of protein to efficiently carry oxygen around the body.
👉🏻 Protein keeps you feeling fuller for longer as it slows the release of sugar from food and is slow to break down itself, unlike carbohydrates.
👉🏻 It helps support healthy aging by maintaining muscle and bone strength as well as making up part of our skin, hair and nails.
Vitamin B12
Supports Energy ⚡
Keeps blood cells healthy
Supports DNA production
Improves Energy
Supports healthy cell growth
Vitamin D
Supports bones 🦴
Immune Support
Mood regulation
Cardiovascular improvement
Bone strengthening
Vitamin C3
Supports Immunity 💛
Maintains healthy hair & teeth
Improves collagen production
Supports faster wound healing
Improves immunity
3 delicious flavours
Great little balls of protein power! Really nice, not too dry and very tasty. These are my go-to protein snacks.
Emma
⭐⭐⭐⭐⭐
I love these!! So glad I discovered them because they are clean and healthy so no guilt. Looking forward to ordering some more.
Farzana M
⭐⭐⭐⭐⭐
Such a great snack to have on the go and absolutely delicious. As a runner myself, I find them great pre run to give me some energy or post run to refuel with some protein.
Overall a great snack that I would highly recommend!
Kate Drew
⭐⭐⭐⭐
Keto Curious?
The ketogenic diet, shortened to keto, is based on a low carb high fat food intake. When we reduce the amount of carbs we consume and increase the amount of fat, our bodies go into what’s known as ketosis.
Some people find that following a keto diet can help with weight loss and other areas that can impact your health and well being.
