Returns & Refunds
We want you to be happy with your order. If something isn't right, here's how returns and refunds work.
Can I return my order?
Yes. You can return your order within 14 days of receiving it, as long as:
- The product was purchased within the last 14 days.
- It's unopened, unused and in its original packaging.
To arrange a return, simply email us at info@theproteinballco.com.
What can't be returned?
For food safety reasons, we can't accept returns if:
- The product has been opened or unsealed.
- The product has passed its expiry date.
Unfortunately, we also can't offer refunds on sale items unless required by law.
How do I return my order?
Please send your return to:
The Protein Ball Co
Unit 2, 3 & 8, Downsbrook Industrial Estate
Southdownview Way
Worthing
BN14 8NQ
You'll be responsible for the cost of returning your order. We recommend using a tracked delivery service, as we can't refund items that are lost in transit.
When will I receive my refund?
Once we've received and checked your return, we'll process your refund within 14 days.
Your refund will be made using the same payment method you used when placing your order.
What if my order was a gift?
If your order was sent directly to you as a gift, we'll issue a gift credit once we've received the returned item.
If the gift wasn't marked as a gift at checkout, the refund will be sent to the original purchaser.
How do I see the full refund policy?
You can find the full refund policy by clicking here.
Need some help?
If you have any questions, just get in touch:
